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NEWS
SUPPORT

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From first-time setup, filenames and ZIP files to gamepads, online samples and privacy controls, this page covers the most common first-release questions.

An Android phone, Bluetooth gamepad and phone VR viewer beside a person walking into an Eastern fantasy mountain world
01How should I get started?

Open the in-app help first, then choose a local folder through Android’s folder picker. Use a built-in or online sample to confirm the display and gamepad, then place your own .sbs.jpg, .sbs.mp4 or ZIP containing those media files in the authorized folder. Put the phone into Cardboard or a similar viewer after entering the Viewer.

02Why do files in my folder not appear?

Playable media must end exactly in lowercase .sbs.jpg or .sbs.mp4. Merely containing “sbs”, using uppercase suffixes or another extension is not enough. ZIP names are unrestricted, but media inside must follow the same rule.

03What are the ZIP requirements?

Standard ZIP archives are supported and may contain subfolders; the app searches them recursively for correctly named media. Encrypted, split, empty or damaged ZIP files are not supported. If a ZIP fails, extract it once on a computer and compare it with the free starter pack.

04Why does SideByVR use the Android folder picker?

It lets you decide exactly which directory the app may access, without granting all-files access.

05What hardware does the first release need?

An Android phone, Cardboard (or a similar simple phone VR viewer), and a Bluetooth gamepad. No premium standalone VR headset is required. We recommend two analog sticks, A/B/X/Y, RB and a D-Pad.

06Why does an ordinary image not look three-dimensional?

SideByVR is a viewer; it does not convert ordinary 2D images into 3D on the phone. The file must already contain a side-by-side SBS view and use a canonical suffix. Start with a free sample to confirm the viewing setup.

07What if the gamepad does not respond in the menu?

Confirm that Android shows the gamepad as connected and that it works in another app, then fully close and reopen SideByVR. Connecting it before launching the app is recommended. If it still fails, note the gamepad model, connection mode and which buttons work. Touch remains available in the main menu and help page.

08Why does an online sample take time to open?

The app downloads an online sample only when you open it and shows percentage and byte progress. A first download depends on file size and network speed; cached items are usually faster. Online sample failures do not affect local playback.

09What video formats work best?

The first release is primarily validated with static SBS JPG and short looping SBS MP4 media. Video remains experimental. For compatibility, use H.264 MP4 with yuv420p pixel format and keep resolution, bitrate and duration reasonable.

10How do I revoke folder permission or clear online cache?

Use Android’s app settings to revoke file permission. Clearing SideByVR storage data or uninstalling it removes folder records, browsing position and temporary cache; it does not delete original media from your authorized folder.

11Why is a private media job waiting?

Each JPG is an individual job. It moves through Queued and Processing before it is available as a completed SBS JPG. Capacity, queue position and image content affect processing time. Each image uses 1 Credit; no instant completion time is promised.

12What should I include in a bug report?

Include the phone model, Android version, SideByVR version, gamepad model, media format and approximate size, whether it was local or online, and reproducible steps. Do not send passwords, identity documents, payment details, private photos or media you cannot legally share.

FREE SAMPLES

Test the viewing flow first

Our prepared media helps rule out naming and file-format problems.

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CONTACT

support@sideby.cc.cd

Our target is a reply within two business days. Use “SideByVR Support” in the subject and include reproduction details; do not email sensitive, private or infringing media.

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