Test the viewing flow first
Our prepared media helps rule out naming and file-format problems.
Open sample library →SUPPORT
Let’s get you back inside the image.
Start with the common questions below. If you still need help, include your phone, Android version, gamepad model and the steps that led to the issue.
01Why do files in my folder not appear?
A supported media filename must contain “sbs” (case-insensitive) and use JPG, JPEG, PNG, JPS, GIF or experimental MP4. The ZIP name does not need “sbs”, but media inside it does.
02Why does SideBy VR use the Android folder picker?
It lets you decide exactly which directory the app may access, without granting all-files access.
03What hardware does the first release need?
An Android phone, a phone VR headset and a Bluetooth gamepad. We recommend two analog sticks, A/B/X/Y, RB and a D-Pad.
04When will upload conversion open?
There is no launch date yet. It will be a capacity-limited, manually reviewed test—not an instant converter.
support@sideby.cc.cd
We normally reply within two business days. Do not email sensitive or infringing media.
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